Not resolved
Exchange, Refund and Cancellation Policy

I purchased a closeout saddle that was sold as an 18.5 inch saddle, but sent an 18 inch saddle. I didn't realize it was an 18 inch saddle (which I already have) until my trainer and I had the leathers on and tacked my horse.

I never sat on the saddle, or even used it once. I removed leathers and girth and packaged it up immediately and sent back. Other than the size, there was nothing wrong with the saddle and I would have kept it. Now I'm being charged a 10% fee for my refund as I was told there are marks on the saddle from my leathers and girth.

I would not have had to return the saddle had I been sent the one that was advertised. Very unhappy about this.

Product or Service Mentioned: Saddle.

Reason of review: Not as described.

Monetary Loss: $200.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Apr 09.
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