I thought I'd try SmartPaks again, I'd previously stopped due to issues with automatic shipping and not receiving email notifications to change or stop the automatic shipping. This time I made sure to check the box stating NO to automatic shipments. Well, guess what,...
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I didn't like
  • Automatic shipments
  • Website issues
  • No email notifications
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I am new to SmartPac.. after ordering the supplements for my horses I discovered they would not eat their feed with the supplements on it.. so I contacted customer service and found them to be so helpful in trying to resolve this issue. Jessica, customer service rep. ...
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Chamberlain, South Dakota
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I bought a belt from SmartPak 6 years ago. The other day I dropped it on a wood floor and the buckle shattered. The break shows an obvious metal casting fault. SmartPak's customer service rep told me there was nothing she could do (I had asked for a replacement...
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Wall Flower

Really? I know this was a long time ago but ***!!! You spoiled little barn brat...$30 really. Yeah your barn buddies talk *** to you behind your back.


You had something for 6 dropped it and you're upset or broke? Are you kidding me?

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Smartpak Equine Customer Care Review

SmartPak Equine
No cob size for Arabian grazing muzzles. Customer service is terrible. I returned the large grazing muzzles in 3 days and I guess you can't try them on your horse because then they call them "used" and give you a store credit which I don't want. So much for 100% customer satisfaction. Never will shop there again. They used to be good but now just terrible.
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Value for money