I thought I'd try SmartPaks again, I'd previously stopped due to issues with automatic shipping and not receiving email notifications to change or stop the automatic shipping. This time I made sure to check the box stating NO to automatic shipments. Well, guess what,...Read more
I didn't like
- Website issues
- Automatic shipments
- No email notifications
I am new to SmartPac.. after ordering the supplements for my horses I discovered they would not eat their feed with the supplements on it.. so I contacted customer service and found them to be so helpful in trying to resolve this issue. Jessica, customer service rep. ...Read more
Chamberlain, South Dakota
I bought a belt from SmartPak 6 years ago. The other day I dropped it on a wood floor and the buckle shattered. The break shows an obvious metal casting fault. SmartPak's customer service rep told me there was nothing she could do (I had asked for a replacement...Read more
Smartpak Equine Customer Care Review
No cob size for Arabian grazing muzzles. Customer service is terrible. I returned the large grazing muzzles in 3 days and I guess you can't try them on your horse because then they call them "used" and give you a store credit which I don't want. So much for 100% customer satisfaction. Never will shop there again. They used to be good but now just terrible.
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